App Store support contact

Support for China Ready Travel

If you need help with the app, found a bug, or are reviewing the app for App Store submission, contact support directly by email. We use one clear support channel so requests do not get lost.

charles8260@hotmail.com Preferred contact method: email App support response target: within 3 business days
What to include

Fastest way to get useful help

  • Your device model and iOS version.
  • The app version you are using.
  • What you expected to happen and what happened instead.
  • Whether connectivity was limited when the issue appeared.
  • A screenshot if the problem is visual or tied to a specific screen.
Best route

Use in-app feedback when possible

The app includes a built-in feedback form in Settings. Users can send a message directly to the feedback backend and optionally attach a screenshot and app/device diagnostics. Email remains the fallback route for support, review, and policy questions.

Common questions

What users usually ask about first.

What stays available when connectivity is limited?

Core trip-prep and emergency tools remain available, including checklist progress, saved phrase cards, address cards, emergency information, and trip memory stored on the device. Real-time FX, weather, air quality, and external partner links need a connection when used.

How do I report a bug?

Open the in-app Settings screen and send feedback, or email charles8260@hotmail.com. Include steps to reproduce, your device model, iOS version, and screenshots if possible.

Can I delete my data?

Yes. Most app data lives on your device and can be removed by deleting the app. The Privacy Choices page explains the practical options for avoiding feedback uploads, revoking permissions, and removing local data.

Does the app require an account?

No. There is no app-specific login for core usage. The current release works without an app account, and optional feedback submission sends only the message you choose to send.

How do affiliate links work?

Some travel service links are referral links to partner services. If a user books through one of those links, the developer may receive a commission at no extra cost to the user. This does not change the core app features.

Can emergency tools replace professional help?

No. Emergency information in the app is for quick reference and faster action, but it is not a substitute for local authorities, medical professionals, insurance providers, or embassy guidance.